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Client Comment
With the help of Pasfield Curran we now have a truly flexible workforce which genuinely reacts to daily workload fluctuations to meet customer needs. We now achieve 99.9% service level everyday at no extra cost
Michelle Cook
Operations Manager, Boots the Chemist
Case Studies - Boots
Background
  • Manufacturing site of medicinal confectionery
  • Part of main Boots site at Nottingham
  • 100+ staff employed in production and support
Problem
  • Cost competition from Far East
  • Problems with delivery performance levels and high waste
  • Winter seasonality and dependency on too many agency staff at peak
  • High overtime culture
  • Requirement for increased flexibility and improvement
Outcome
  • Implemented annual hours with staff & union involvement
  • Demand fluctuation matched
  • Reduction to 90 staff
  • Improved customer service
  • Reduced stock levels
  • Step change productivity improvement
  • Overtime eliminated
  • Dramatic reduction in agency staff
  • Absence almost halved
  • Greater work force flexibility
  • Employees have greater leisure time
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Pasfield Curran
Amber Close, Tamworth Business Park, Amington, Tamworth, Staffordshire, B77 4RP
Telephone: 01827 309800 | Fax: 01827 309810 | Email: info@pasfieldcurran.com

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