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Case Studies - Confectionery Distribution
Background
  • Distribution division of major confectionery manufacturer
  • Number of warehouses both at manufacturing sites and standalone
  • Unionised environment
Problem
  • Intensive competitive pressures on cost and service levels
  • Inflexible workforce
  • Over staffed
  • Narrow job roles
  • Inefficient and physically tiring shift system
  • High overtime
  • Seasonality
  • Workplace disbelief that things could be better
Outcome
  • Implemented flexible working
  • Reduced the number of crews from 4 to 3
  • Optimal working patterns introduced
  • 20% improvement in operating costs
  • Improved customer service levels
  • Lean work teams with expanded role and higher performance
  • Elimination of overtime
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