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Case Studies - Local Authority
Background
  • Harbour
  • Responsible for embarkation and disembarkation of passenger shipping
  • Critical security levels
  • 2 separate groups:
    • Luggage and people movements within terminal
    • Car park and traffic movements outside terminal
Problem
  • Very seasonal business reliant on temporary workers
  • Changes in legislation meant that current ways of working were no longer feasible
  • Inflexible weekly working concepts with overmanning at some times and undermanning at others
Outcome
  • 5 week cycle for averaging hours
  • Amalgamation of two groups to help reduce effect of seasonality
  • Analysis of work content to remove inappropriate work which outsourced
  • Permanent contracts for temporary staff
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