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Case Studies - Port Authority
Background
  • Irish port and harbour authority
  • Capacity for commercial and cruise ships
  • People employed on fixed 7am to 4pm pattern to load and unload ships
Problem
  • Varying hours per day needed as times available for work directed by tides
  • High overtime
  • Poor productivity
  • Majority of time spent doing mainly non value added work as vessels unavailable in fixed hours
Outcome
  • Flexible working system introduced
  • Based on teams with staggered start and finish times
  • Flexible to move staggered times to fit with arrival/departure of vessels and tide
  • Considerable improvement in service levels
  • Operatives take home pay guaranteed and hours worked considerably fewer
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