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Case Studies - Tesco
Background
  • Large fresh, chilled and frozen food depot
  • Rapid, just in time response necessary
  • Centralised warehouse
Problem
  • Massively different presence requirement across the day, week and year
  • Overtime dependency
  • Higher productivity needed
  • Buffer stock too high, but cannot be caught short hand
Outcome
  • Matched warehouse manning levels to demand through flexible hours approach
  • Achieved 99.9% success rate for deliveries
  • 98% of drops within 15 minutes of allotted time
  • Average 36.5 hour week
  • Crews organised around temperature zones
  • Six crew system designed with reserve days to use for unexpected requirements
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