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Case Studies - Tourist attraction
Background
  • Major tourist attraction of national importance
  • Consists of:
    • Museum
    • Bars
    • Shop
    • Function rooms
Problem
  • Seasonal business requiring vastly different numbers of staff throughout the year meant transient workforce
  • Unpredictable work content due to poor vision of advance bookings for functions
  • Frequent “out of hours” activities e.g. late night bar openings
Outcome
  • Annual hours system implemented
  • Large number of reserve hours to take account of unpredictability
  • Teamworking introduced
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