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Case Studies - Water Company
Background
  • Major regulated water and sewerage company
  • Responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced,
Problem
  • High overtime levels
  • Weekend working and emergency work (such as burst mains repair) covered through overtime
  • Dispersed nature of organisation meant this was difficult to control
  • Wish to eliminate differences between staff and manual employees  contracted to different hours
Outcome
  • Introduced a planned working time system
  • Rostered hours planned to cover seasonal demands of the business
  • Reserve hours to cover unplanned events
  • Savings in different areas range between 5 – 14%
  • Maintenance undertaken outside the normal working day, allowing reductions in vehicle fleet
  • Better co-operation by everyone
  • Greater flexibility
  • Reduced absenteeism
  • Higher guaranteed pay
  • More useable time off
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